Customer Success Manager II
AvidXchange, Inc.(1 month ago)
About this role
The Customer Success Manager II at AvidXchange is a mid-level role focused on managing a portfolio of small to medium-sized customers and maximizing their long-term value. The position represents customer interests internally, contributes insights to product and leadership teams, and supports company growth through retention and expansion. It is oriented toward delivering a seamless customer experience while fostering strategic relationships.
Required Skills
- Customer Success
- Onboarding
- Adoption
- Renewals
- Expansion
- Business Reviews
- Health Checks
- Customer Advocacy
- Cross-Functional Collaboration
- Account Growth
+12 more
About AvidXchange, Inc.
avidxchange.comAvidXchange is a software company that provides accounts payable automation and payment solutions for middle‑market businesses and their suppliers. Its cloud platform digitizes invoice capture, approval workflows, and supplier payments (ACH, virtual card, and check), and integrates with major ERPs to streamline AP operations. AvidXchange also operates a supplier payments network and offers industry‑specific services for sectors like real estate, construction, and financial services. The company’s tools aim to increase efficiency, accuracy, controls, and speed while reducing manual work and payment risk.
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