Mid-Market Customer Success Manager

Handshake(25 days ago)

RemoteFull TimeMedior$140,000 - $145,000Employer Revenue

About this role

The Mid-Market Customer Success Manager at Handshake is responsible for driving product adoption and delivering measurable ROI for a portfolio of up to 125 customers in the context of a three-sided job marketplace. This role involves utilizing data to prioritize engagement, conducting strategic consulting for at-risk accounts, and facilitating scalable support activities such as webinars and office hours. Additionally, the CSM collaborates with Account Managers to enhance customer value and provides feedback to the Product team to address mid-market employer pain points.

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Required Skills

Customer Success
Product Adoption
Risk Mitigation
ROI Delivery
Portfolio Management
Data-driven Prioritization
High-impact Engagement
Office Hours Facilitation
Webinar Program Contribution
Strategy Session Collaboration

+7 more

About Handshake

joinhandshake.com

Handshake is a leading career platform designed for Gen Z, fundamentally transforming how young talent discovers, builds, and navigates their careers. By connecting students with job opportunities, internships, and potential employers, Handshake empowers the next generation of professionals with a modern, user-friendly interface. The platform boasts over 15 million job seekers and nearly 1 million employers, making it the largest network for early career jobs. In addition, Handshake supports career centers in providing meaningful guidance to students, enhancing their transition from education to employment.