Customer Success Manager (m/w/d)
SoSafe(25 days ago)
About this role
A Customer Success Manager at SoSafe serves as the primary advocate for Spanish and Italian customers, ensuring they maximize value from the cybersecurity awareness platform. Responsibilities include driving strategic success through tailored engagement plans, advising on best practices for cybersecurity culture, leading business reviews to demonstrate ROI, and managing user adoption and feedback to enhance product development. The role demands strong communication skills in multiple languages, analytical thinking, and a collaborative spirit within a fast-paced SaaS environment.
Required Skills
- Customer Success
- Strategic Success
- Advisory
- Consultation
- Value Demonstration
- User Advocacy
- Outcome Management
- Relationship Building
- Campaign Management
- Problem Solving
+7 more
About SoSafe
sosafe-awareness.comSoSafe is a leading provider of cybersecurity awareness training and human risk management solutions, focused on empowering employees to recognize and respond to security threats. The platform uses behavioral science and innovative learning methods to engage users, enhance their skills, and transform organizational security culture. Trusted by over 5,500 brands worldwide, SoSafe combines personalized training, phishing simulations, and AI-powered tools to effectively reduce human risk in real-time. With a commitment to continuous improvement, the company helps organizations build resilience against cybersecurity threats through a user-friendly and scalable approach.