Customer Success Manager (m/w/d)
SoSafe
About this role
A Customer Success Manager at SoSafe serves as the primary advocate for Spanish and Italian customers, ensuring they maximize value from the cybersecurity awareness platform. Responsibilities include driving strategic success through tailored engagement plans, advising on best practices for cybersecurity culture, leading business reviews to demonstrate ROI, and managing user adoption and feedback to enhance product development. The role demands strong communication skills in multiple languages, analytical thinking, and a collaborative spirit within a fast-paced SaaS environment.
Skills
About SoSafe
sosafe-awareness.comSoSafe is a leading provider of cybersecurity awareness training and human risk management solutions, focused on empowering employees to recognize and respond to security threats. The platform uses behavioral science and innovative learning methods to engage users, enhance their skills, and transform organizational security culture. Trusted by over 5,500 brands worldwide, SoSafe combines personalized training, phishing simulations, and AI-powered tools to effectively reduce human risk in real-time. With a commitment to continuous improvement, the company helps organizations build resilience against cybersecurity threats through a user-friendly and scalable approach.
Recent company news
G2 Learning HubI Evaluated G2's 7 Best Security Awareness Training Software
Jun 30, 2025
Business WireSoSafe Unveils Transformative Innovations at Their Annual Human Firewall Conference
Nov 14, 2024
McKinsey & CompanyBuilding a human firewall to block cyberattacks: Lessons from SoSafe
Apr 10, 2023
TechCrunchGermany’s SoSafe raises $73M Series B led by Highland to address human error in cyber
Jan 13, 2022
Enterprise TimesSoSafe appoints Chief People Officer and many more leaders -
Jun 4, 2024
About SoSafe
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for SoSafe.
Salary
$131k – $171k
per year