Customer Success Manager (NAMER)

Hubstaff(2 months ago)

RemoteFull TimeManager$129,094 - $169,529 (estimated)Success

About this role

The Customer Success Manager (NAMER) at Hubstaff is responsible for managing the customer lifecycle for 100–150 mid-market accounts throughout North and South America, focusing on onboarding, adoption, retention, and expansion. This role involves acting as a trusted advisor and collaborating with cross-functional teams to drive customer outcomes and maintain strong relationships with key stakeholders. The position requires strong data analysis to identify risks and opportunities, managing renewals and expansions to ensure revenue retention, while continuously refining onboarding processes to enhance the overall customer experience.

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Required Skills

Customer Onboarding
Relationship Management
Revenue Retention
Account Insights
Process Development
Data Analysis
Customer Education
Cross-Functional Collaboration
Continuous Improvement
Communication Skills

+5 more

About Hubstaff

hubstaff.com

Hubstaff is a powerful time tracking and productivity monitoring tool designed to enhance the efficiency of remote teams and mobile workforces. It offers features such as screenshot capturing, timesheets, billing, payroll management, and in-depth reporting, empowering businesses to identify performance issues and optimize productivity. With a user-friendly interface, Hubstaff enables users to focus on business growth rather than administrative tasks. The software is available on various platforms including desktop and mobile devices, catering to diverse audiences from freelancers to large enterprises.