Customer Success Manager (Public Sector)

Box(1 month ago)

HybridFull TimeSenior$111,000 - $138,500Customer Success

About this role

This role is a Customer Success position focused on federal enterprise customers, ensuring they achieve value and long-term satisfaction with the Box platform. The person will represent customer needs across Sales, Product, Engineering, and Support and help shape customer-focused strategy. Box emphasizes an AI-first mindset and expects in-office collaboration several days per week.

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Required Skills

Customer Success
Account Management
Onboarding
Adoption
Churn Mitigation
Account Expansion
Stakeholder Management
Product Knowledge
Success Planning
Data Analysis

+8 more

Qualifications

Bachelors Degree

About Box

box.com

Box is a cloud content management and file-sharing platform that helps organizations securely store, manage, and collaborate on files across devices and teams. It provides secure file sharing, content lifecycle and workflow automation, metadata/search, e-signature and analytics, and enterprise-grade security and compliance controls (encryption, DLP, CASB, SOC/ISO/HIPAA support). Box integrates with major productivity and business apps (Microsoft 365, Google Workspace, Salesforce, Slack), and exposes APIs and developer tools so companies can build custom apps and embed secure content services into their workflows. Companies choose Box for centralized governance, scalable cloud storage, and secure collaboration across distributed workforces.