Customer Success Manager - Strategic Accounts
Assembled(30 days ago)
About this role
Assembled is building a platform that combines human agents and AI to enhance customer support operations. The company works with major clients to optimize customer engagement, automate processes, and gather insights to improve their services and product offerings.
Required Skills
- Customer Success
- Account Management
- Stakeholder Management
- Data Analysis
- Product Feedback
- Customer Retention
- Churn Prevention
- Project Management
- Cross-functional Collaboration
- Customer Engagement
About Assembled
www.assembled.comAssembled is an innovative support operations platform designed to enhance customer service through advanced workforce management and AI-driven solutions. The platform enables businesses to effectively manage omnichannel staffing, track agent and BPO performance, and automate customer interactions across various channels including chat, email, and voice. Leading brands leverage Assembled's tools to optimize their support processes, ultimately driving efficiency and improving customer experiences. The platform is tailored to support both human agents and AI counterparts, making it a versatile solution for modern customer service teams.
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