Customer Success Manager

Pylon(2 months ago)

San Francisco, CAOnsiteFull TimeManager$140,000 - $180,000Success

About this role

A Customer Success Manager at Pylon is responsible for onboarding customers, educating them on best practices and new features, and driving customer engagement through proactive support strategies. This role involves collaborating with engineering to enhance product offerings based on customer feedback, creating scalable educational resources such as webinars, and identifying underutilizing customers to optimize their usage of the platform. The position is focused on building and refining customer success processes while leveraging analytics tools when needed.

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Required Skills

Customer Onboarding
Customer Success
Tooling Development
Process Improvement
Webinar Creation
Feedback Collection
Customer Engagement
Product Feedback
Data Analysis
Solution Recommendation

+4 more

About Pylon

usepylon.com

Pylon is an AI-native support platform designed specifically for B2B companies, streamlining customer interactions across various modern channels such as Slack, email, chat, and more. The platform leverages AI to automate responses, enhance knowledge management, and provide insights for account intelligence, significantly improving response times and operational efficiency. With a focus on integrating ticketing, chat, and a robust knowledge base into one cohesive tool, Pylon enables businesses to resolve customer issues quickly and effectively.