Customer Success Manager
Ivalua(1 month ago)
About this role
The Customer Success Manager at Ivalua will support a portfolio of enterprise customers post-implementation to ensure they realize value from the Ivalua platform and maintain long-term partnerships. The role focuses on driving adoption, customer satisfaction, retention, and identifying expansion opportunities while partnering across Product, Sales, and Executive teams. The position is based in New York and involves regular travel to customer sites.
Required Skills
- Customer Management
- Adoption
- Success Planning
- Renewal Management
- Expansion
- Cross-Functional Collaboration
- Data Reporting
- Product Advocacy
- Executive Reviews
- Account Management
+10 more
Qualifications
- Bachelor's Degree
- Master's Degree
About Ivalua
ivalua.comIvalua is a global leader in AI-powered procurement software offering a unified source-to-pay platform for complete spend and supplier management. Its suite covers sourcing, procurement, contract and supplier management, invoicing and analytics to help organizations control costs, mitigate supplier risk and automate procurement processes. The platform emphasizes configurability and AI-driven insights to support complex, enterprise-scale procurement transformations. Customers use Ivalua for end-to-end visibility, supplier collaboration and scalable digital procurement programs across industries and geographies.