Customer Success Manager

Locus Robotics(1 month ago)

CanadaOnsiteFull TimeManager$123,278 - $162,315 (estimated)Customer Success

About this role

The Customer Success Manager serves as a trusted advisor to customers, helping them maximize the long-term value and adoption of Locus Robotics warehouse automation solutions. The role focuses on driving operational excellence, measurable ROI, and customer satisfaction while collaborating across technical and cross-functional teams. It is a high-visibility, field-oriented position based in the Toronto area that requires significant travel to customer sites across Canada and the United States.

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Required Skills

Customer Success
Site Operations
Technical Escalation
Warehouse Mapping
Preventative Maintenance
System Upgrades
Change Management
Metrics Analysis
Project Evaluation
Performance Monitoring

+6 more

Qualifications

Bachelor's Degree in Computer Science, Engineering, or CIS
Valid Driver's License
Valid Passport

About Locus Robotics

locusrobotics.com

Locus Robotics builds AI-driven autonomous mobile robots and cloud software that automate and accelerate warehouse order fulfillment. Their scalable multi-robot systems work alongside human pickers to increase throughput, accuracy, and labor productivity while integrating with existing WMS and fulfillment systems. Delivered as a combination of hardware, orchestration software, analytics, and services, Locus targets e-commerce retailers, 3PLs, and distribution centers seeking faster, more flexible fulfillment.