Customer Success Manager

Givebutter(1 month ago)

RemoteFull TimeManager$96,000 - $96,000Revenue

About this role

A Customer Success Manager at Givebutter is responsible for guiding high-value nonprofit and enterprise customers through the adoption and optimization of the Givebutter fundraising platform. This role involves building trust and relationships with key stakeholders, leveraging knowledge of fundraising strategies, and collaborating with internal teams to enhance the customer experience and drive renewals. The CSM will also create educational materials and identify customer feedback to inform product improvements, ensuring successful fundraising outcomes for clients.

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Required Skills

Customer Success Management
Relationship Building
Fundraising Expertise
Account Management
Customer Support
Communication Skills
Cross-Functional Collaboration
Problem Solving
Customer Feedback Analysis
Educational Material Development

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About Givebutter

givebutter.com

Givebutter is an all-in-one fundraising platform designed specifically for nonprofits, combining features for fundraising, marketing, and donor management. The platform offers 0% fees on transactions and rewards, allowing organizations to efficiently manage donations and enhance donor engagement. With tools such as customizable donation forms, a built-in CRM, and support for various payment methods, Givebutter helps nonprofits maximize their fundraising potential while simplifying the process. Ideal for organizations of all sizes, Givebutter is committed to helping changemakers achieve their missions effectively.