Customer Success Manager
Citian(1 month ago)
About this role
Citian is a venture-backed SaaS company building transportation technology to improve safety and accessibility. The Customer Success Manager role represents Citian to public sector clients, supports scaling by fostering long-term client relationships, and partners with Sales and Development teams to ensure strong customer outcomes. The position involves regional and national travel and contributes to company growth within a fast-paced startup environment.
Required Skills
- Customer Success
- SaaS
- Risk Mitigation
- Customer Retention
- Communication
- Travel
- Account Management
- Upselling
- Client Relations
- Stakeholder Management
+1 more
About Citian
citian.coCitian builds advanced digital twin technology that immerses transportation planners and engineers directly in the built environment. Their platform provides high-fidelity, interactive models and simulations so teams can visualize, test, and optimize infrastructure and traffic scenarios before construction. By combining rich spatial data with scenario analysis and collaborative tools, Citian helps agencies and design firms make faster, data-driven decisions and reduce costly field iterations. The product is aimed at transportation agencies, engineering consultancies, and urban planners focused on safer, more efficient mobility outcomes.