VP Customer Success
Citian(1 month ago)
About this role
The VP of Customer Success at Citian will set and execute the strategic vision for customer success across the company’s SaaS products, driving customer satisfaction, retention, and expansion. This senior leader will build and scale a high-performing customer success organization, foster a collaborative culture, and partner with clients and internal stakeholders to maximize product value. The role sits within a fast-growing, venture-backed startup focused on transportation technology and requires engagement with regional and national customers and events.
Required Skills
- Customer Success
- Sales
- Team Management
- Leadership
- Risk Mitigation
- CRM
- Retention Strategies
- Upselling
- Sales Enablement
- Data Analysis
+5 more
About Citian
citian.coCitian builds advanced digital twin technology that immerses transportation planners and engineers directly in the built environment. Their platform provides high-fidelity, interactive models and simulations so teams can visualize, test, and optimize infrastructure and traffic scenarios before construction. By combining rich spatial data with scenario analysis and collaborative tools, Citian helps agencies and design firms make faster, data-driven decisions and reduce costly field iterations. The product is aimed at transportation agencies, engineering consultancies, and urban planners focused on safer, more efficient mobility outcomes.