Senior Manager, Customer Success

Simpplr(22 days ago)

RemoteFull TimeManager$165,000 - $200,000Customer Success

About this role

Simpplr is hiring an experienced leader to manage and mature its Enterprise Customer Success Management team during a period of rapid growth. The role focuses on leading a small team of Enterprise CSMs, serving as an executive-level point of contact for strategic customers, and helping shape the overall customer success function. The position operates within Simpplr’s flexible Hub-Hybrid-Remote model and is tagged as remote.

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Required Skills

Customer Success
Team Leadership
Mentoring
Account Planning
Customer Adoption
Value Realization
Customer Health
Executive Engagement
Churn Reduction
Customer Retention

+6 more

About Simpplr

simpplr.com

Chili Piper is a SaaS revenue operations platform that automates meeting scheduling and lead routing, turning web forms, emails, and ad leads into instantly bookable meetings. Its solutions (Instant Booker, Concierge, and intelligent routing) integrate with calendars and CRMs like Salesforce and HubSpot to match leads to the right rep, reduce manual handoffs, and minimize no‑shows. The platform also provides analytics and workflow automation to streamline handoffs between marketing, sales, and customer success. Companies use Chili Piper to speed response times, increase lead-to-meeting conversion, and improve overall revenue team efficiency.