Customer Success Manager

Sonio(2 months ago)

HybridFull TimeManager$95,000 - $120,000Revenue

About this role

The Customer Success Manager at Sonio plays a vital role in driving user adoption and maximizing value from the company's AI-driven prenatal screening tool. This position involves supporting initial customer onboarding, developing strong relationships with clients, performing data analysis to enhance product engagement, and proactively managing customer health scores to ensure retention. The role requires a mix of strategic thinking, technical aptitude, and a commitment to advancing women's and children's health through innovative technology.

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Required Skills

Customer Success
Strategic Partnership
User Adoption
Training Sessions
Relationship Management
Data-Driven Analysis
Product Configuration
Customer Retention
Business Acumen
Technical Concepts

+3 more

About Sonio

sonio.ai

Sonio is an innovative provider of cloud-based ultrasound reporting software specifically designed for OB-GYN practices. Utilizing advanced clinical AI, Sonio enhances efficiency and quality control in ultrasound workflows, allowing healthcare professionals to generate reports quickly and ensure the accuracy of examinations. The platform supports seamless integrations with existing healthcare systems and prioritizes data security through compliance with robust regulatory standards. Sonio's mission is to empower healthcare workers to deliver high-quality prenatal care globally.