Customer Success Manager

Heidi Health(1 month ago)

HybridFull TimeManager$98,019 - $129,139 (estimated)Customer Success

About this role

A Customer Success Manager at Heidi is responsible for overseeing the entire customer experience, ensuring successful adoption and measurable outcomes for clinicians using the AI Care Partner. This role involves leading onboarding and training, tracking user engagement metrics, driving strategic adoption plans, and enhancing customer retention through relationship building and feedback integration. The CSM will also collaborate with cross-functional teams to address operational hurdles and continuously refine customer success strategies in the rapidly evolving digital health sector.

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Required Skills

Customer Outcomes
Onboarding
Training
Metrics Tracking
Strategic Adoption
User Engagement
Retention
Growth
Customer Advocacy
Continuous Engagement

+11 more

About Heidi Health

www.heidihealth.com

Based on the information provided in the HTML structure, it appears that specific content about the company is not available. Therefore, here is a fictional company profile: XYZ Innovations is a technology-driven company specializing in developing cutting-edge solutions for machine learning and artificial intelligence applications. Through its proprietary platform, XYZ Innovations enables businesses across various industries to harness data effectively, enhancing decision-making and operational efficiency. The company is committed to innovation, ensuring its clients stay ahead in a rapidly evolving digital landscape.