Customer Success Manager

Sequence

3 months ago

4.1 on Glassdoor

Remote

Full Time

Manager

6 applicants

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About this role

The Founding Customer Success Manager at Sequence is responsible for managing the entire customer implementation lifecycle, from contract signature to product go-live. This role involves translating complex pricing models into the company’s data framework, collaborating with the GTM team on upsell opportunities, and providing expert guidance to customers to optimize their use of the Sequence platform. Additionally, the CSM will build and scale the onboarding playbook while serving as a vital link between customers and the product engineering teams, ensuring continuous feedback and improvement.

Skills

Qualifications

STEM degree

About Sequence

www.sequencehq.com

Sequence is an innovative technology company specializing in AI-native revenue automation solutions for modern finance teams. Their platform streamlines financial operations, enabling businesses to optimize revenue generation processes and enhance operational efficiency. With a focus on leveraging artificial intelligence, Sequence empowers organizations to automate key financial tasks, providing valuable insights and improving decision-making capabilities for finance professionals.