Customer Success Manager

Pantheon Systems, Inc(1 month ago)

HybridFull TimeSenior$87,000 - $108,000Customer Success

About this role

The Customer Success Manager at Pantheon owns a portfolio of high-value enterprise customers and is accountable for driving measurable business outcomes across the customer lifecycle. The role focuses on retention, expansion, and commercial growth while serving as a strategic advisor and advocate for customers using Pantheon’s WebOps platform. This position works closely with Sales, Product, Support, Marketing, and Operations to ensure a consistent, outcome-driven customer experience.

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Required Skills

Customer Lifecycle
Account Management
Strategic Planning
Stakeholder Mapping
Executive Reviews
Health Monitoring
Data Analysis
Adoption Programs
Documentation
Expansion Management

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About Pantheon Systems, Inc

pantheon.io

Pantheon is a WebOps platform for building high‑impact websites, purpose‑built for WordPress and Drupal. It combines hosted infrastructure with development workflows and tools to help teams build, host, and manage sites with speed and agility. The platform emphasizes automated workflows, scalable performance, and managed operations (security, backups, and deployments) so digital teams can accelerate releases and reduce operational overhead. Companies use Pantheon to run mission‑critical sites at scale while keeping development and operations tightly integrated.