Customer Success Manager
OneSchema(28 days ago)
About this role
The Founding Customer Success Manager will be responsible for managing a portfolio of customer accounts from onboarding through renewal and expansion, driving upsells by showcasing product value through demos. This cross-functional role requires close collaboration with engineering, product, and sales teams while acting as the voice of the customer to influence internal priorities. The individual will also build scalable Customer Success processes, identify improvement areas in the customer journey, and thrive in a fast-paced startup environment. Ideal candidates have at least 4 years of relevant experience in SaaS and a proactive, ownership-driven mindset.
Required Skills
- Customer Account Management
- Renewals
- Upselling
- Cross-Selling
- Demo Presentations
- Discovery Conversations
- Negotiation Skills
- Customer Onboarding
- Product Influence
- Process Automation
+6 more
About OneSchema
www.oneschema.coOneSchema is an innovative data onboarding platform that automates the integration of customer data into various systems from sources like CSV, Excel, PDF, and SFTP. Utilizing AI-powered tools, OneSchema enables businesses to streamline data migrations by automating extraction, mapping, and validation processes, significantly reducing the time and complexity involved in onboarding new customers. With features designed for both technical teams and end-users, OneSchema empowers companies to handle even the most challenging data import scenarios with ease.