Customer Success Manager
Compass(1 month ago)
About this role
The Customer Success Manager at Compass serves as the primary advocate and ongoing account owner for agents who join the platform, based in the Charlotte (South Park) office. This role focuses on ensuring a world-class customer experience, fostering in-office community and engagement, and supporting agent growth and retention through Compass’s services and programs. The position emphasizes partnership across teams to drive adoption and continued value for agent clients.
Required Skills
- Customer Support
- Account Management
- Training
- Marketing Support
- Onboarding
- Project Management
- Collaboration
- Mentoring
- Communication
- Problem-Solving
+9 more
About Compass
compass.comCompass is a real estate technology company and brokerage that helps people buy, sell, and rent homes and apartments by connecting them with local agents. It combines a network of local real estate professionals with proprietary search, marketing, pricing, and data tools to streamline listings, property discovery, and transactions. Operating across dozens of U.S. markets, Compass emphasizes tech-enabled service and agent support to make property moves faster, more informed, and more efficient.
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