Senior Customer Success Manager
Braze(22 days ago)
About this role
Braze is hiring a Customer Success Manager to support innovative brands in Japan in realizing value from the Braze customer engagement platform. The role serves as the primary client partner, working cross-functionally with sales and internal teams to support ongoing customer outcomes and long-term partnerships in a high-growth global company.
Required Skills
- Customer Success
- Account Management
- Client Renewals
- Retention Strategy
- Net Revenue Retention
- Stakeholder Management
- Success Planning
- Product Adoption
- Customer Advocacy
- Usage Analytics
+12 more
About Braze
braze.comBraze is a customer engagement platform that helps brands power real-time, customer‑centric interactions across mobile apps, web, email, SMS, and in‑app messaging. It offers audience segmentation, campaign orchestration, personalization, and journey-building backed by SDKs and APIs to connect product and marketing workflows. The platform includes analytics and experimentation tools and integrates with major data and martech stacks to measure and optimize lifecycle messaging. Marketers and product teams use Braze to deliver timely, personalized experiences that drive engagement and retention.
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