Customer Success Manager, Growth
Affinity.co(13 days ago)
About this role
A Customer Success Manager at Affinity owns relationships with Mid-Market customers, acting as a strategic advocate to ensure strong product adoption and high customer satisfaction. The role focuses on driving commercial outcomes such as renewals while representing customer needs internally. It is cross-functional, requiring close collaboration with sales, product, and engineering to shape the overall customer experience.
Required Skills
- Renewals Management
- Account Management
- Customer Advocacy
- Product Adoption
- Relationship Building
- Cross-Functional Collaboration
- Presentation
- Time Management
- Prioritization
- Strategic Planning
About Affinity.co
affinity.coAffinity is a relationship-intelligence platform and CRM that helps dealmakers—VCs, private equity, investment banks, corporate development and revenue teams—find, manage, and close more deals. The platform automatically captures email and calendar activity, enriches contact and company data, and applies automation, analytics and AI to surface the strongest opportunities and streamline pipeline workflows. Affinity offers deal and pipeline management, relationship graphs, reporting, and integrations to reduce manual data entry and make teams more data-driven.