Customer Success Manager
CADDi(1 year ago)
About this role
A Customer Success Manager at CADDi leads the end-to-end customer journey for manufacturing clients, focusing on driving value realization and expansion. The role partners with Sales, Product, Engineering, and Japan HQ to shape product direction and establish a foundational Customer Success function in the US.
Required Skills
- Onboarding
- Training
- Relationship Building
- Workflow Analysis
- Project Management
- Cross-Functional Collaboration
- Upselling
- Product Feedback
- Change Leadership
- Communication
About CADDi
caddi.comCADDi is an AI data platform specifically designed for the manufacturing industry, focusing on the analysis and integration of data from engineering and supply chains. By extracting insights from this data, CADDi empowers manufacturers to enhance their production activities and make informed decisions, thereby increasing their competitive edge in the market. With a strong emphasis on transforming scattered expertise and data into valuable assets, CADDi aims to elevate the overall efficiency and effectiveness of manufacturing processes.