VP, Customer Success
D2L(1 month ago)
About this role
The VP, Customer Success is an executive leader responsible for setting the vision and strategy for D2L's global Customer Success organization to maximize product adoption, customer value realization, retention, and growth. Reporting to the Chief Revenue Officer, this role partners across Sales, Product, Support, and Engineering to translate customer feedback into product and business outcomes. The position also leads and develops high-performing teams, defines the customer journey, and represents customer needs at the executive level.
Required Skills
- Customer Success
- Product Adoption
- Customer Retention
- Stakeholder Communication
- Team Leadership
- Coaching
- Account Planning
- Customer Feedback
- Cross Functional
- SaaS Experience
+5 more
Qualifications
- Bachelor's Degree
About D2L
d2l.comNew Relic is a cloud‑based observability platform that provides full‑stack visibility into applications, infrastructure, logs, metrics, and distributed traces. Its New Relic One SaaS offering unifies telemetry, real‑time dashboards, alerting, and analytics (NRQL) so engineering and DevOps teams can detect, investigate, and resolve performance and reliability issues across cloud‑native and hybrid environments. The platform includes APM, infrastructure monitoring, log management, synthetic monitoring, and serverless/container integrations, and connects to major cloud providers and toolchains. Organizations use New Relic to speed root‑cause analysis, reduce downtime, and optimize resource usage by correlating operational data across the stack.