Customer Success Manager
Luminance(7 months ago)
About this role
A Customer Success Representative at Luminance supports enterprise customers using Legal-Grade AI, working with top international law firms and global companies across multiple sectors. The role focuses on cultivating strong customer relationships, understanding customer objectives, and ensuring the product delivers measurable value to drive adoption and retention. It is part of a growing global Customer Success team at an AI software company backed by prominent investors.
Required Skills
- Customer Success
- Onboarding
- Training
- Account Management
- Upselling
- Cross Selling
- Product Knowledge
- Data Analysis
- Project Management
- Communication
+1 more
Qualifications
- Bachelor's Degree
- Master's Degree
About Luminance
luminance.comLuminance is a pioneering company offering an end-to-end AI solution specifically designed for contract management. Utilizing its Legal-Grade™ Agents, Luminance automates, expedites, and enhances contract activities across various business touchpoints. The platform is renowned for its ability to streamline processes and improve efficiency, making it an indispensable tool for legal teams and enterprises engaged in contract activities.
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