Customer Success Manager
PTC(1 month ago)
About this role
A Customer Success Manager at PTC is responsible for ensuring customers achieve their desired outcomes using PTC’s software solutions, helping drive customer satisfaction, retention, and account growth. The role acts as the primary customer advocate and partner to internal teams to align products and services with customer needs. It requires strong product understanding and the ability to build long-term customer relationships.
Required Skills
- Onboarding
- Relationship Management
- Customer Advocacy
- Value Realization
- Renewals
- Upselling
- KPI Tracking
- CRM
- Training
- Communication
+2 more
Qualifications
- Master's Degree in Business, Engineering or Computer Science
- Fluent English
- Fluent German
- Customer Success Certification (preferred)
About PTC
ptc.comPTC accelerates digital transformation with a new generation of technology that powers the ways you engineer, manufacture, and service your physical products.
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