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© All Rights Reserved. ApplyBlast.com
Pylon
The Customer Success Operations Associate at Pylon is responsible for centralizing data and enhancing reporting and insights within the Customer Success team. This role involves analyzing customer success processes, managing tool administration, and executing day-to-day operations to improve onboarding, adoption, and renewals. Collaboration with the Head of Customer Success is key, as well as creating dashboards for KPIs and handling ad hoc initiatives to optimize workflows. Required qualifications include a minimum of 3 years in sales/revenue/CS operations, expertise in Salesforce, and a strong analytical mindset.
Pylon is an agentic B2B support platform that enables humans and AI agents to collaborate on customer work — investigating, resolving, and acting on every signal across channels like Slack, Microsoft Teams, email, chat, WhatsApp, and more. The platform offers a suite of specialized AI agents (Assist, Background, Slack, and Support Agents) alongside core tools including ticketing, knowledge base, account intelligence, workforce management, and analytics. Trusted by 1,500+ B2B companies globally, Pylon is purpose-built to help support teams direct AI agents rather than do the work themselves.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Pylon.
Nov 7, 2025
