Director, Customer Success Operations
Attentive
About this role
The Director of Customer Success Operations at Attentive leads revenue and retention performance for the Customer Success organization, owning forecasting cadence, segmentation, capacity models, and data integrity. This role partners with CS leadership and Revenue Operations to build scalable processes and actionable insights that reduce churn and accelerate growth.
Skills
About Attentive
attentive.comAttentive is an AI-powered SMS, RCS, and email marketing platform that helps brands deliver personalized 1:1 experiences across channels. Its products include messaging (SMS & RCS), email, list-growth tools, and Attentive AI for real-time data capture, segmentation, and automated campaign optimization. The platform emphasizes conversational messaging, advanced targeting, and integrated workflows to drive revenue, loyalty, and engagement for retailers and direct-to-consumer brands. Founded in 2016 and based in Hoboken, NJ, Attentive reports strong customer ratings and measurable growth outcomes.
Recent company news
The SaaS NewsAttentive.ai Raises $30.5 Million in Series B
Nov 13, 2025
MLexEnergy-price shocks see EU ‘attentive’ to abusive corporate conduct
13 hours ago
Business WireAttentive Drives Nearly $2 Billion in Revenue for Brands in Its Best Cyber Week on Record
Dec 2, 2025
Tech Funding NewsAttentive.ai nabs $30.5M to automate construction takeoffs with AI
Nov 12, 2025
Pulse 2.0Attentive.ai: $30.5 Million Series B Raised To Advance AI Innovation In Construction
Nov 12, 2025
About Attentive
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Attentive.
Salary
$190k – $240k
per year