Director, Customer Success Operations
Attentive(19 days ago)
About this role
The Director of Customer Success Operations at Attentive leads revenue and retention performance for the Customer Success organization, owning forecasting cadence, segmentation, capacity models, and data integrity. This role partners with CS leadership and Revenue Operations to build scalable processes and actionable insights that reduce churn and accelerate growth.
Required Skills
- Forecasting
- Segmentation
- Capacity Planning
- Data Integrity
- Analytics
- Communication
- Presentation
- SaaS Models
- Leadership
- Team Building
About Attentive
attentive.comAttentive is an AI-powered SMS, RCS, and email marketing platform that helps brands deliver personalized 1:1 experiences across channels. Its products include messaging (SMS & RCS), email, list-growth tools, and Attentive AI for real-time data capture, segmentation, and automated campaign optimization. The platform emphasizes conversational messaging, advanced targeting, and integrated workflows to drive revenue, loyalty, and engagement for retailers and direct-to-consumer brands. Founded in 2016 and based in Hoboken, NJ, Attentive reports strong customer ratings and measurable growth outcomes.