Customer Success Team Lead
Forerunner(1 month ago)
About this role
The Customer Success Team Lead will manage a team of senior Customer Success Managers responsible for Forerunner’s enterprise and government accounts, driving retention and expansion. This role focuses on achieving ARR and customer health targets while maintaining a small book of business to stay close to customer needs. As a leader within the Go-To-Market organization, you will collaborate across Sales, Product, Implementation, and other teams to ensure long-term customer success and inform company strategy.
Required Skills
- Team Leadership
- Coaching
- Mentoring
- Account Management
- Retention
- Expansion
- ARR Management
- Forecasting
- Reporting
- Data Analysis
+6 more
About Forerunner
forerunnerventures.comForerunner is an early-stage venture capital firm, founded by Kirsten Green and based in San Francisco, that invests in companies redefining the modern consumer experience. They focus on commerce, retail, direct-to-consumer brands, marketplaces and consumer services—investing at the intersection of culture and invention. Forerunner partners with founders through seed and Series A rounds, offering capital, strategic guidance and hands-on operational support. Their portfolio includes category-defining consumer brands such as Bonobos, Warby Parker, Dollar Shave Club and Glossier.
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