Customer Support Associate

cargo.one(29 days ago)

RemoteFull TimeJunior$39,568 - $53,262 (estimated)Customer Support

About this role

The Customer Support Associate at cargo.one is responsible for delivering exceptional service to customers and partner airlines via email, live chat, and phone. This role involves building relationships, advocating for customer needs within the organization, and collaborating with Product and Airline Partnerships teams to enhance user experience. The ideal candidate will possess strong communication skills, a service-oriented mindset, and previous contact center experience, while also being open to feedback and continuous improvement in support processes.

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Required Skills

Customer Support
Relationship Building
Customer Advocacy
User Experience Improvement
Team Collaboration
Empathy
Communication Skills
Detail Orientation
Contact Center Experience
Learning Mindset

+5 more

About cargo.one

cargo.one

cargo.one is a digital sales platform designed for freight forwarders and airlines, enabling the swift generation of door-to-door quotes and improving the overall booking process. With real-time access to a vast portfolio of airlines and agents, it allows users to compare rates, respond quickly to quote requests, and secure shipment capacity seamlessly. The platform is celebrated for its user-friendly interface and robust customer support, catering to businesses of all sizes, from small enterprises to large multinational corporations. By leveraging cargo.one's tools, forwarders can enhance productivity, attract new customers, and streamline their operational workflows.