Customer Support Associate

Convera(20 days ago)

HybridFull TimeJunior$62,020 - $82,685 (estimated)Customer Service

About this role

A Customer Care Specialist at Convera based in Costa Rica provides front-line support for the company’s B2B cross-border payments customers, representing the Convera brand and ensuring positive customer experiences. The role supports customer interactions from initial contact through case resolution and contributes to ongoing service and process improvement initiatives.

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Required Skills

Communication
Problem Solving
Conflict Resolution
Time Management
Multitasking
Microsoft Office
Data Analytics
Customer Service
Regulatory Knowledge
Resilience

+1 more

Qualifications

Bachelor's Degree

About Convera

convera.com

Convera is a global FX and cross-border payments specialist that helps more than 26,000 businesses manage foreign‑exchange risk and streamline international receipts and payments. The company combines payment rails, hedging and treasury solutions to secure more value in every cross‑border transaction and reduce exposure to currency volatility. Convera serves corporates and institutions with a technology‑driven platform, global network, and compliance capabilities to simplify multi‑currency flows and improve operational efficiency.