Customer Support Associate
Convera
About this role
A Customer Care Specialist at Convera based in Costa Rica provides front-line support for the company’s B2B cross-border payments customers, representing the Convera brand and ensuring positive customer experiences. The role supports customer interactions from initial contact through case resolution and contributes to ongoing service and process improvement initiatives.
Skills
Qualifications
About Convera
convera.comConvera is a global FX and cross-border payments specialist that helps more than 26,000 businesses manage foreign‑exchange risk and streamline international receipts and payments. The company combines payment rails, hedging and treasury solutions to secure more value in every cross‑border transaction and reduce exposure to currency volatility. Convera serves corporates and institutions with a technology‑driven platform, global network, and compliance capabilities to simplify multi‑currency flows and improve operational efficiency.
Recent company news
ConveraConvera makes CNBC’s top fintechs list for the second year running
1 month ago
ConveraConvera appoints industry leader Meaghan Riley as CCO
1 month ago
ConveraMarkets recover from AI anxiety, USD holds firm
2 weeks ago
ConveraConvera to share vision for B2B payments at Money 20/20 and AFP
Oct 27, 2025
ConveraEmployee spotlight: Jo strengthens workplace culture
1 month ago
About Convera
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Convera.
Salary
$62k – $83k
per year
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