Customer Support Associate

Playground(4 days ago)

Denver, COOnsiteFull TimeJunior$55,000 - $75,000Customer Experience

About this role

Playground is a fast-growing company developing software to make quality childcare accessible. They seek a customer support specialist to serve as the first point of contact for clients, ensuring their success and satisfaction with the platform. The role involves troubleshooting, guiding clients, and collaborating with teams to improve the product.

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Required Skills

Customer Support
Troubleshooting
Communication
Technical Aptitude
Product Knowledge
Problem Solving
Chat Support
B2B SaaS
Client Relations
Feedback Collection

About Playground

www.tryplayground.com

Playground is a leading child care management software designed to streamline billing, registration, communication, attendance, and payroll for early education providers. With a focus on user-friendly features, it is trusted by over 300,000 providers and teachers, making it an essential tool for the child care industry. The platform is tailored to enhance administrative efficiency, improve communication between educators and parents, and ensure a smooth operational flow for childcare facilities. Playground’s comprehensive solution helps users effectively manage their daily tasks while fostering a supportive environment for children.

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