Customer Support Engineer (m/w/d)

SoSafe(1 month ago)

HybridFull TimeJunior$64,043 - $85,324 (estimated)Customer Success

About this role

A Customer Support Engineer at SoSafe serves as the primary contact for users and administrators, providing expert guidance on optimizing the use of the SaaS awareness platform. This role involves collaborating with the implementation team to ensure a smooth technical setup and addressing technical challenges in close cooperation with customer success and product teams. The engineer is also responsible for identifying optimization opportunities, contributing to product development, and enhancing the knowledge base to empower users. Strong IT understanding and effective communication skills in both German and English are essential for success in this position.

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Required Skills

Kundenberatung
Technisches Setup
Problemlösung
Optimierungspotenziale
Wissensdatenbank
IT-Verständnis
Kommunikationsstärke
Teamarbeit
Eigenverantwortung
Stressresistenz

About SoSafe

sosafe-awareness.com

SoSafe is a leading provider of cybersecurity awareness training and human risk management solutions, focused on empowering employees to recognize and respond to security threats. The platform uses behavioral science and innovative learning methods to engage users, enhance their skills, and transform organizational security culture. Trusted by over 5,500 brands worldwide, SoSafe combines personalized training, phishing simulations, and AI-powered tools to effectively reduce human risk in real-time. With a commitment to continuous improvement, the company helps organizations build resilience against cybersecurity threats through a user-friendly and scalable approach.