Director of Customer Support

RxVantage(1 day ago)

RemoteFull TimeDirector$152,150 - $203,763 (estimated)Customer Support

About this role

The Director of Customer Support will lead a high-volume, customer-facing support organization responsible for delivering reliable, timely, and high-quality technical assistance at scale. The role owns end-to-end customer support operations, including ticket management, service levels, escalation frameworks, and continuous improvement across reactive channels. It reports to the SVP of Practice Growth and supports RxVantage's mission to connect healthcare providers with life sciences expertise.

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Required Skills

Team Leadership
People Management
Onboarding
Training
Ticketing Platforms
Escalation Management
SLA Management
Automation
Knowledge Base
Support Analytics

+4 more

About RxVantage

rxvantage.com

RXVantage is a healthcare technology company that builds digital solutions to improve patient access to prescription medicines. Its platform connects pharmaceutical manufacturers, pharmacies, and health plans to deliver savings programs, benefits verification, prior authorization support, and patient access services at the point of care. By automating workflows and integrating with pharmacy systems, RXVantage aims to reduce friction, speed medication starts, and boost adherence while providing analytics and compliance support for stakeholders.