Account Manager - (Italian and English Bilingual)

WeTravel(1 month ago)

RemoteFull TimeMedior$41,272 - $56,472Customer Experience (CX)

About this role

The Account Manager at WeTravel is responsible for nurturing relationships with clients in the travel industry, helping them maximize the value of the platform with tailored support and strategic advice. This bilingual role requires proactive communication in both Italian and English, along with problem-solving skills to address client queries and identify upselling opportunities. Collaboration with Sales, Customer Support, and Product teams is essential for gathering feedback and enhancing service delivery, while maintaining a high level of client satisfaction in a fast-paced SaaS environment.

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Required Skills

Account Management
Customer Support
B2B Experience
Communication Skills
Problem Solving
Relationship Management
Multitasking
Upselling
Customer Feedback
Collaboration

+4 more

Qualifications

C2 level Italian speaker
Fully proficient in English
2+ years of experience in B2B account management or customer success
Full legal right to work in the Netherlands

About WeTravel

www.wetravel.com

WeTravel is a platform designed for organizing group travel, providing tools that enable travel planners and companies to manage bookings and payments seamlessly. Focused on enhancing the travel experience, it allows organizers to create custom trips, collect payments, and communicate with participants effectively. WeTravel aims to simplify the logistics of group travel, making it easier for companies and individuals to coordinate and execute their travel plans.