Customer Support Representative - West Coast Hours
Comply(13 days ago)
About this role
Comply is seeking a polished, empathetic Customer Support Representative to deliver high-quality support for its compliance SaaS platform and act as a liaison between customers, Technical Support, and Product teams. The role centers on client account activations, advocating customer needs, and gathering feedback to help improve product and processes. This is an early-career position with significant exposure to Product Management and Sales and potential for advancement.
Required Skills
- Customer Support
- Troubleshooting
- Data Analysis
- Account Activation
- CRM
- SaaS
- Communication
- Time Management
- Prioritization
- Case Management
Qualifications
- Bachelor's Degree
- Accounting/Finance/Economics Major (Preferred)
About Comply
comply.comComply is a compliance management platform built for financial services firms that centralizes policies, controls, evidence collection, and regulatory obligations. It streamlines compliance workflows through automation, tasking, attestations, audit trails and real‑time reporting to reduce manual effort and operational risk. The platform integrates with existing systems and supports regulatory change management and cross‑jurisdiction oversight so firms can stay audit‑ready. Banks, asset managers, insurers and fintechs use Comply to scale compliance operations, improve visibility, and demonstrate regulatory adherence.