Customer Support Representative
Clair(1 month ago)
About this role
Front-line customer support role at a fintech startup focused on earned wage access. The associate will assist users from signup through ongoing use, act as an internal liaison between product, engineering, and partner teams, and help improve the customer experience. The position is mission-driven and suited for someone interested in fintech and on-demand pay.
Required Skills
- Phone Support
- Email Support
- Text Support
- Customer Service
- Product Expertise
- EWA Knowledge
- Zendesk
- Communication
- Numeracy
- Troubleshooting
+1 more
About Clair
getclair.comClair provides an embedded Earned Wage Access (EWA) solution that lets payroll, time & attendance, and workforce-management platforms offer on‑demand pay to employees via simple integration. Its bank‑backed, compliance-first approach requires no employer setup and is built for fast launch through APIs/SDKs. Clair positions its product to boost platform engagement and employee retention, with reported strong adoption and NPS.
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