Customer Support Representative

Hive Health(3 months ago)

HybridFull TimeJunior$58,773 - $78,572 (estimated)Growth

About this role

The Customer Support Representative at Hive Health is responsible for addressing member inquiries related to healthcare plans and services through various communication channels, ensuring a patient-centric approach. The role entails collaboration with different departments to resolve issues and gather feedback, requiring strong communication skills in both English and Filipino. Candidates should ideally have a Bachelor's degree in a medical-related field and experience in customer support or account management. This position also involves working flexible shifts in a hybrid environment.

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Required Skills

Member Support
Patient-Centric Approach
Stakeholder Feedback
Problem Solving
Interpersonal Skills
Verbal Communication
Written Communication
Customer Support
Account Management
Bilingual

+2 more

Qualifications

Bachelor’s Degree preferably in a nursing or medical related field

About Hive Health

ourhivehealth.com

Hive Health is a digital platform providing accessible and affordable Health Maintenance Organization (HMO) plans tailored specifically for small to medium enterprises (SMEs) in the Philippines. Focused on enhancing employee wellness, the platform offers a comprehensive range of benefits including teleconsultations, mental health services, and various healthcare coverages through an extensive network of accredited hospitals and clinics. With an emphasis on user-friendly technology, Hive Health simplifies health insurance management for both employees and HR teams, promoting a healthier and more productive workplace.

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