Customer Support Representative
7shifts
About this role
The Customer Support Representative at 7shifts is a customer-facing role focused on ensuring satisfaction and retention for a scheduling and payroll platform serving restaurants. The position supports customer adoption and ongoing use of the product and contributes to a collaborative support organization that values growth and development. The role operates within a shift schedule and is part of a hybrid-friendly company culture with offices in Saskatoon and Toronto.
Skills
About 7shifts
7shifts.com7shifts is a workforce management platform purpose-built for restaurants, combining employee scheduling, time & attendance, payroll integrations, tip management, and team communication in a single app. It provides labor forecasting, compliance controls, shift swapping and analytics to help operators reduce labor costs, improve staffing accuracy, and boost employee retention. The mobile-first platform integrates with POS and payroll systems and adds engagement/retention features so single- and multi‑location operators can streamline operations and payroll.
Recent company news
HRTech Series7shifts Accelerates Growth and Industry Leadership with Major Customer Expansions, Product Innovation, and Workplace Recognition
1 week ago
PR Newswire7shifts Announces 382 Ranking as a Fastest-Growing Company in North America on the 2024 Deloitte Technology Fast 500™
Nov 26, 2024
Restaurant Dive7shifts raises $80M to grow workforce management tech
Feb 11, 2022
The SaaS News7shifts Raises $80 Million in Series C
Feb 11, 2022
BetaKit7shifts cuts 19 percent of staff in new layoffs to start 2024
Jan 19, 2024
About 7shifts
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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View leadership team, funding history,
and employee contacts for 7shifts.
Salary
$37k – $56k
per year