Customer Support Representative

7shifts(8 months ago)

HybridFull TimeJunior$37,000 - $55,500Customer Support

About this role

The Customer Support Representative at 7shifts is a customer-facing role focused on ensuring satisfaction and retention for a scheduling and payroll platform serving restaurants. The position supports customer adoption and ongoing use of the product and contributes to a collaborative support organization that values growth and development. The role operates within a shift schedule and is part of a hybrid-friendly company culture with offices in Saskatoon and Toronto.

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Required Skills

Troubleshooting
Product Training
Customer Education
Communication
Empathy
Problem Solving
Bug Reporting
Documentation
Collaboration
Adaptability

About 7shifts

7shifts.com

7shifts is a workforce management platform purpose-built for restaurants, combining employee scheduling, time & attendance, payroll integrations, tip management, and team communication in a single app. It provides labor forecasting, compliance controls, shift swapping and analytics to help operators reduce labor costs, improve staffing accuracy, and boost employee retention. The mobile-first platform integrates with POS and payroll systems and adds engagement/retention features so single- and multi‑location operators can streamline operations and payroll.

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