Product Support Technical Specialist

LogicGate(21 days ago)

HybridFull TimeJunior$80,000 - $100,000Product Support

About this role

LogicGate is hiring a Product Support Technical Specialist to coordinate and optimize the lifecycle of escalated Service Request tickets for its Risk Cloud GRC platform. The role sits at the intersection of Product Support, Engineering/DevOps, and Product to ensure escalations are properly managed and resolved within agreed timelines. This position focuses on keeping complex issue workflows organized, visible, and moving efficiently across teams in a B2B SaaS environment.

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Required Skills

Issue Triage
Ticket Management
Jira
SLA Management
Support Operations
Process Improvement
Workflow Management
Cross-Functional Coordination
Stakeholder Communication
Trend Analysis

+5 more

About LogicGate

logicgate.com

LogicGate is a software company that delivers Governance, Risk, and Compliance (GRC) solutions through its configurable Risk Cloud platform. The platform helps organizations automate risk and compliance workflows—covering enterprise risk, third‑party/vendor risk, policy and compliance, internal audit, and IT risk—while providing dashboards, reporting, and integrations. Customers use LogicGate to streamline processes, reduce operational and compliance risk, and gain faster time‑to‑value through a flexible, no‑code/low‑code approach and prebuilt frameworks.