Senior Customer Support Engineer

Binalyze(2 months ago)

RemoteFull TimeSenior$138,204 - $184,853 (estimated)Operations

About this role

A Senior Customer Support Engineer at Binalyze is responsible for providing advanced technical support to enterprise and MSSP customers, addressing complex issues related to their cybersecurity products. This role involves troubleshooting using remote access tools, collaborating with cross-functional teams, and documenting solutions in a ticketing system. The engineer will also gather customer feedback, monitor performance metrics, and strive to exceed customer satisfaction levels while working in a remote environment that requires flexible shifts for 24/7 coverage.

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Required Skills

Technical Support
Troubleshooting
Customer Engagement
Communication Skills
Product Knowledge
Problem Solving
Documentation
Customer Feedback
Escalation Management
Metrics Reporting

+13 more

Qualifications

Bachelor’s degree or above in Computer Engineering, Computer Science, or related technical field

About Binalyze

www.binalyze.com

Binalyze is an innovative cybersecurity company that specializes in automated investigation and incident response solutions. Its flagship product, Binalyze AIR, leverages AI technology to streamline forensic investigations and enable rapid incident response across various environments, significantly reducing the time taken to analyze threats. The platform enhances productivity and collaboration for security operations centers (SOCs) and incident responders, offering powerful automation capabilities that optimize workflows and outcomes. Binalyze seeks to empower organizations in enhancing their security posture through efficient and precise cyber threat management.