Director of Customer Success (Strategic & Plaintiff)
Everlaw(8 days ago)
About this role
Director of Customer Success at Everlaw leading post-sale client experience for the Strategic and Plaintiff segments. The role builds and manages a Customer Success team, shapes consumption-based success strategies, and partners cross-functionally to drive customer value and company growth. This senior leader is based in New York, NY or Oakland, CA with a hybrid on-site schedule.
Required Skills
- Customer Success
- Team Leadership
- Roadmap Development
- Stakeholder Management
- Metrics Tracking
- Product Collaboration
- Coaching
- Retention
- Expansion
- Strategic Planning
+2 more
About Everlaw
everlaw.comEverlaw is an AI-powered, cloud-native eDiscovery and litigation platform built for legal professionals. It combines document ingestion, advanced search, machine-learning–assisted review, analytics, visual timelines, and case-building tools to streamline investigations, document review, depositions, and trial preparation. Designed for law firms, corporate legal teams, and government agencies, Everlaw emphasizes security, scalability, and real-time collaboration across distributed teams. Its visual workflows and automation simplify review workflows and help reduce time-to-resolution while improving case outcomes.
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