Director of Customer Success

Buildout(2 months ago)

RemoteFull TimeDirector$110,000 - $125,000Customer Experience

About this role

The Director of Customer Success at Buildout is responsible for leading the Customer Success organization, defining the customer journey, and leveraging technology to enhance customer adoption and retention. This role involves designing operational processes using the CS platform Planhat, managing a team of Customer Success Managers, and collaborating with cross-functional departments to ensure a seamless customer communication experience. The Director will also track key retention metrics and report on team performance, all while cultivating a data-driven and customer-focused approach to outcomes.

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Required Skills

Customer Success
Team Leadership
Strategic Planning
Operational Rigor
Content Creation
Cross-Functional Collaboration
Proactive Engagement
Customer Adoption
Customer Retention
Data Analysis

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About Buildout

www.buildout.com

Buildout is a comprehensive software platform designed specifically for commercial real estate brokerages, offering a suite of tools that integrate CRM, marketing, and transaction management to enhance broker productivity. With AI-assisted features, Buildout empowers brokers to win more listings and close deals faster while streamlining back-office processes. The platform provides intelligent workflows and automation, allowing users to focus on what matters: building relationships and driving revenue. Trusted by over 50,000 brokers, Buildout is positioned as a vital partner for real estate professionals looking to scale their operations.