Director of Customer Support (Remote)

Maximus Tribe(1 month ago)

RemoteFull TimeDirector$150,000 - $190,000Operations

About this role

The Director of Customer Support at Maximus will lead and develop a 25+ member customer support team, focusing on enhancing patient experience, team performance, and operational efficiency within a telehealth platform. This role requires strategic oversight in defining and executing plans for scaling customer support, implementing automation, and improving internal processes while collaborating cross-functionally with Product, Operations, and Clinical teams. The director will also drive key metrics such as CSAT, NPS, and retention, ensuring a seamless patient journey as the company plans to significantly increase its patient volume.

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Required Skills

Customer Support
Team Leadership
Operational Excellence
Performance Standards
Training Programs
Workflow Improvement
Automation Implementation
Cross-Functional Collaboration
Patient Experience
Retention Strategies

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About Maximus Tribe

maximustribe.com

Maximus Tribe specializes in performance medicine that focuses on treating individuals holistically rather than relying solely on numerical data. The company aims to unlock each person's healthiest self through tailored health solutions and innovative care approaches. Maximus Tribe prides itself on its commitment to personalized healthcare, fostering well-being through a comprehensive understanding of each patient's needs.