Engagement Manager - AI Agents
Observe.AI(12 days ago)
About this role
Observe.AI provides an enterprise-grade Customer Experience AI platform designed to enhance contact center operations through the integration of voice and chat AI, Conversation Intelligence, and real-time AI Copilots. The company focuses on automating and augmenting customer interactions to improve quality, compliance, and performance at scale.
Required Skills
- VoiceAI
- ChatAI
- Conversation Intelligence
- NLP
- Project Management
- Customer Success
- AI Deployment
- Cross-Functional Leadership
- Contact Center
About Observe.AI
observe.aiObserve.AI is a leader in AI-powered customer experience, offering enterprise-ready AI Agents that deliver human-like conversations and predictable outcomes. Its platform is built for noisy, real-world calls and complex contact-center workflows, accurately capturing intent, enforcing mission-critical steps, and integrating with 250+ systems. With built-in QA and governance, the agents continuously learn and improve performance. Enterprises use Observe.AI to automate interactions, boost agent productivity, and improve customer outcomes.
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