Sr. Customer Success Manager (Canada)

FutureFit AI(29 days ago)

HybridFull TimeSenior$169,790 - $226,529 (estimated)Customer Success

About this role

The Senior Customer Success Manager (Canada) at FutureFit AI is responsible for owning a portfolio of enterprise and complex Canadian customers, focusing on relationship building, strategic insights, and driving platform adoption. This role involves leading customer implementation, ensuring ongoing success, identifying renewal and upsell opportunities, and acting as the voice of the customer to inform product development. The position requires collaboration with various teams including Growth, Product, and Engineering, to enhance customer engagement and contribute to workforce development goals across Canada.

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Required Skills

Customer Success
Relationship Building
Implementation
Customer Support
Adoption Strategies
Product Expertise
Renewals
Upsell Opportunities
Strategic Insights
Problem Solving

+6 more

About FutureFit AI

www.futurefit.ai

FutureFit AI is an innovative platform that leverages artificial intelligence to enhance workforce development and talent mobility. Their solutions, including the Pathways Platform and Career Copilot, focus on connecting individuals to career opportunities while streamlining employer access to skilled talent. By deploying advanced algorithms and comprehensive labor market data, FutureFit AI empowers organizations to create adaptive workforce ecosystems that respond to the changing dynamics of the labor market. Their mission is to bridge the gap between job seekers, employers, and workforce systems through personalized, data-driven solutions.