Enterprise Customer Success Manager

Aisera(2 years ago)

HybridFull TimeSenior$130,000 - $150,000Customer Success

About this role

Aisera is hiring a Senior Customer Success professional to own customer relationships for its AI Copilot enterprise SaaS, focusing on driving value and outcomes across the customer lifecycle. The role serves as the voice of the customer and partners with internal teams to enable adoption, expansion, and high satisfaction. The position is preferred in Santa Clara, CA but Aisera is open to strong remote candidates.

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Required Skills

Customer Success
Onboarding
Implementation
Support
Relationship Management
Product Adoption
Business Reviews
Stakeholder Management
Risk Management
Analytics

+9 more

Qualifications

Bachelor’s or higher degree in Computer Science, Engineering, or related technical field

About Aisera

aisera.com

Aisera is an enterprise AI company that delivers an "agentic" AI platform to automate service and support across IT, customer service, HR, finance, and security operations. Its solution combines conversational AI, virtual agents, knowledge management, and workflow automation to resolve tickets, answer employee and customer questions, and execute remediation with minimal human intervention. Aisera integrates with core enterprise systems (ServiceNow, Salesforce, Microsoft, SAP, etc.) to deflect requests, boost employee productivity, and reduce operational costs. Customers pick Aisera for its pretrained enterprise models, low-code integrations, and focus on improving both employee and customer experiences.

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