Enterprise Support Specialist

Stripe(22 days ago)

HybridFull TimeMedior$78,522 - $104,960 (estimated)Product Support

About this role

Stripe is a financial infrastructure platform used by businesses of all sizes to accept payments and grow revenue. This role sits on Stripe’s Product Support Team and focuses on delivering a high-quality support experience for a portfolio of high-value users. The position is centered on serving enterprise customers, partnering cross-functionally, and improving the overall support experience at scale.

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Required Skills

Customer Support
Issue Troubleshooting
Incident Management
Escalation Management
Email Support
User Communication
Cross-Functional Collaboration
Technical Diagnostics
Support Documentation
Process Improvement

+6 more

About Stripe

stripe.com

Stripe is a financial infrastructure platform that provides a suite of APIs and tools to power online and in-person payments and commerce for internet businesses of all sizes. Its product set includes payment processing, billing and subscriptions, marketplace payouts, fraud prevention, card issuing, tax and reporting, and global payment method and currency support. Developers and companies choose Stripe for its clean APIs, extensive documentation, and integrated compliance and developer tooling. Stripe also offers advanced capabilities — including AI-driven features, treasury and embedded-finance tools — to help businesses scale and grow revenue.