Expert Services Engineer (AMER)

XBOW(23 days ago)

RemoteFull TimeSenior$180,000 - $250,000GTM

About this role

The Expert Services Engineer (AMER) at XBOW serves as the technical point of contact for customers post-sales, focusing on product integration, complex deployments, and providing Tier 2 support for technical issues. This role encompasses deep technical engagement, including feature prototyping and collaboration with sales and product engineering teams to enhance customer experiences and drive product maturity. Candidates should have significant experience in security engineering, cloud infrastructure, and an understanding of relevant security frameworks.

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Required Skills

Customer Support
Technical Integration
Product Deployment
Tier 2 Support
Feature Prototyping
Customer Engagement
Security Concepts
Compliance Knowledge
Cloud Infrastructure
VPN Integration

+20 more

Qualifications

10+ years Security Engineering/DevSecOps/Infrastructure Engineering or adjacent experience
Understanding of security frameworks and compliance, such as ISO-27001, FedRAMP, SOC2, PCI or HIPAA
Completed AWS/Azure certifications

About XBOW

xbow.com

XBOW is an AI-powered penetration testing platform that revolutionizes security assessment by delivering human-level testing at machine speed. Utilizing a network of autonomous AI agents, XBOW identifies, validates, and exploits vulnerabilities across applications with remarkable efficiency—reportedly 80 times faster than conventional methods. The platform allows for seamless integration into development processes, enabling rapid on-demand penetration testing without the delays typically associated with traditional approaches. With a proven track record, including the discovery of over 1,000 zero-day vulnerabilities, XBOW provides comprehensive coverage to protect critical systems against potential threats.