Founding Customer Success

Anagram(28 days ago)

RemoteFull TimeSenior$151,551 - $202,106 (estimated)Customer Success

About this role

The founding Customer Success hire at Anagram will manage 30+ mid-market and enterprise accounts and build the entire customer success function from the ground up. Reporting to the COO and working closely with Product, this role serves as the primary point of contact for customers throughout their lifecycle. The position sits at the intersection of customer advocacy and product direction, translating customer needs into scalable systems and improvements. The company is a fully remote security training startup focused on behavior-changing, engaging learning experiences for large enterprises.

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Required Skills

Customer Success Management
Account Management
Client Communication
Technical Troubleshooting
Root Cause Analysis
Cross Functional Collaboration
Customer Discovery
Customer Onboarding
Customer Retention
Process Building

+10 more

About Anagram

anagramsecurity.com

Anagram Security is a cybersecurity training company founded in 2023 that delivers AI-powered, personalized security awareness training for the modern workforce worldwide. Their platform uses machine learning to tailor training to individual risk profiles, combining adaptive modules and simulated exercises to change employee behavior and reduce human-driven breaches. It provides actionable analytics and reporting so organizations can measure progress and prioritize remediation. Anagram positions itself as a modern, scalable alternative for enterprises seeking continuous, data-driven security education.