Gl. Change Mgr., Service Support - Tech

Jack and Jen Child Care Center(1 year ago)

HybridFull TimeManager$133,118 - $173,851 (estimated)Information Technology

About this role

A manager responsible for overseeing IT service management and operational quality across ITIL-aligned processes and supplier-delivered services. The role focuses on ensuring 24x7 service stability, compliance and audit readiness, continual service improvement, and delivery against SLAs to meet customer needs.

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Required Skills

ITIL
Incident Management
Change Management
Problem Management
Major Incidents
Service Operations
Supplier Governance
Continuous Improvement
SLA Management
KPI Reporting

+5 more

About Jack and Jen Child Care Center

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